Error Codes 301 - 320
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301
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Due to CRA’s daily systems maintenance, the Corporation Internet
filing service is currently not available.
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302
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Due to CRA’s systems maintenance, the Corporation Internet filing service is currently not available.
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303
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CRA is unable to establish a session for you. To better identify the
source of this technical problem, contact your software vendor.
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307
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If the tax year end date is before the year 2002; submit your return on paper.
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308
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Enter either the Web access code or your EFILE number and password.
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309
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You have entered an invalid Web access code. For assistance,
contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-
2803. (WAC is not numeric.)
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310
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You have entered an invalid Web access code. For assistance,
contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-
2803. (WAC is < than 8 digits.)
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311
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Enter the file name and location.
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313
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The file type is not valid. To better identify the source of this technical
problem, contact your software vendor.
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314
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The file cannot exceed 4,000,000 bytes. For assistance, contact
CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.
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315
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The file link cannot be found or the file is empty.
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316
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CRA is experiencing technical difficulties connecting to the
Corporation Internet Filing service. Contact CRA’s Corporation
Internet Filing Helpdesk at 1-800-959-2803 for further information.
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320
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The information submitted is either incorrect or incomplete.
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Error Codes 321 - 327
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321
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The Business number and/or the tax year end are not registered in
our system. For assistance, contact CRA’s Corporation Internet
Filing Helpdesk at 1-800-959-2803.
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322
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The Web access code that you have provided does not match the
Business number and/or the tax year end in CRA’s records. For
assistance, contact CRA’s Corporation Internet Filing Helpdesk at
1-800-959-2803.
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324
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The Web access code entered does not match CRA’s electronic
signature on file. For assistance, contact CRA’s Corporation Internet
Filing Helpdesk at 1-800-959-2803.
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325
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Access to CRA’s Corporation Internet Filing system has been denied
due to three incorrect attempts to enter the Web access code. For
assistance, contact CRA’s Corporation Internet Filing Helpdesk at
1-800-959-2803.
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327
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Access to CRA’s Corporation Internet Filing system has been denied
as you have exceeded the maximum number of transmission
attempts. For assistance, contact CRA’s Corporation Internet Filing
Helpdesk at 1-800-959-2803.
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Error Codes 340 - 347
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340
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The information submitted is either incorrect or incomplete. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803. (Incorporation date is missing.)
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341
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The information submitted is either incorrect or incomplete. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803. (Incorporation date is invalid.)
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342
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The information submitted is either incorrect or incomplete. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803. (Incorporation date does not match BN system.)
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343
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The information submitted is either incorrect or incomplete. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803. (Mailing address postal code is missing.)
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344
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The information submitted is either incorrect or incomplete. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803. (Mailing address postal code is invalid.)
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345
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The information submitted is either incorrect or incomplete. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803. (Mailing address postal code does not match BN system.)
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346
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The information submitted is either incorrect or incomplete. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803. (Name of transmitter is missing.)
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347
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Access to CRA’s Corporation Internet filing system has been denied
as you have exceeded the maximum number of attempts. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803.
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Error Codes 355 - 399
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355
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The tax year start date is missing or invalid. For assistance, contact
CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.
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357
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The tax year end date is missing or invalid. For assistance, contact
CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.
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364
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The name of the corporation provided does not match CRA’s records. A corporation name change cannot be processed while Internet filing. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.
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366
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A head office address change cannot be processed while Internet
filing. For assistance, contact CRA’s Corporation Internet filing
Helpdesk at 1-800-959-2803.
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367
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A mailing address change cannot be processed while Internet filing.
For assistance, contact CRA’s Corporation Internet filing Helpdesk at
1-800-959-2803.
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368
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A change to the location of the books and records is indicated but
the address is missing. For assistance, contact CRA’s Corporation
Internet filing Helpdesk at 1-800-959-2803.
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369
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A change to the location of the books and records is indicated but
the address provided is incomplete. For assistance, contact CRA’s
Corporation Internet filing Helpdesk at 1-800-959-2803.
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370
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CRA cannot accept the return transmitted at this time because the
tax year end date is after the transmission date. For assistance,
contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-
2803.
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371
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The tax year end date is earlier than the tax year start date. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at
1-800-959-2803.
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372
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CRA cannot accept the return transmitted because the tax year is
more than 378 days. For assistance, contact CRA’s Corporation
Internet filing Helpdesk at 1-800-959-2803.
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375
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CRA is unable to accept the return since it was prepared using a
software package that does not support the electronic filing of
SR&ED claims. For assistance, contact CRA’s Corporation Internet
filing Helpdesk at 1-800-959-2803.
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378
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The type of corporation at the end of the tax year is missing. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803.
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379
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The type of corporation at the end of the tax year is not valid. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803.
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381
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CRA is unable to process the return since it was prepared using a
software package that was not approved by the CRA. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803.
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382
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CRA is unable to accept the return since it was prepared using a
software package that does not support the filing period. For
assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-
800-959-2803.
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385
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CRA cannot accept the return transmitted because it contains entries
in the direct deposit area. For assistance, contact CRA’s Corporation
Internet filing Helpdesk at 1-800-959-2803.
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387
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CRA cannot process the return transmitted since we have already assessed this tax year. If you are submitting an amended return you must indicate this in your software. Otherwise, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803 for assistance.
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388
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CRA cannot process the return transmitted since the tax period for
this return overlaps an existing tax period for a return already
assessed. For assistance, contact CRA’s Corporation Internet Filing
Helpdesk at 1-800-959-2803.
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395
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According to CRA’s records, your corporation is already registered to receive email notifications. Remove your request to sign up for the service and the email address entered. You can add up to three email addresses by accessing notification preferences in My Business Account or Represent a Client.
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396
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CRA cannot process your request to register to receive email notifications because your corporation is not eligible for My Business Account or Represent a Client. Remove your request to sign up for the service and the email address entered.
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397
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CRA is unable to process the return because you have entered an invalid email address. Correct and resubmit. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.
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398
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CRA is unable to process the return at this time because CRA cannot accept an email address on an amended T2 return. Remove your request to sign up for the service and the email address entered.
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399
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You have either entered an email address without requesting to register to receive email notifications or you have requested the service without entering an email address. Correct and resubmit.
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Error Codes 451 - 457
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451
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According to CRA’s records, the EFILE number and/or password provided is not
valid. Contact CRA’s T1 EFILE Helpdesk Support for further
information.
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452
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According to CRA’s records, your EFILE On-Line account is
suspended. Contact CRA’s T1 EFILE Helpdesk Support at for further
information.
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454
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CRA is unable to process the return at this time due to system
maintenance. Contact CRA’s Corporation Internet Filing Helpdesk at
1-800-959-2803 for further information.
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455
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According to CRA’s records, the Business number submitted is not
valid. For assistance, contact CRA’s Corporation Internet Filing
Helpdesk at 1-800-959-2803.
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456
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According to CRA’s records, your EFILE password has expired.
Yearly renewal is mandatory. Contact CRA’s T1 EFILE Helpdesk
Support for further information.
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457
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According to CRA’s records, you are not currently permitted to file
the return using your EFILE password as suitability screening has
not been completed. Contact CRA’s T1 EFILE Helpdesk Support for
further information.
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Error Codes 501 - 513
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501
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CRA is unable to process your return at this time as the file is empty.
For reference purposes the data surrounding the error contained:
xxxxxxxx
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502
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CRA is unable to process your return at this time as an error was
found with the format of the attached file. The format is invalid due to
missing or incorrect trailer information. For reference purposes the
data surrounding the error contained: xxxxxxxx
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503
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CRA is unable to process your return at this time as an error was
found with the format of the attached file. The format is invalid due to
missing or incorrect data delimiters. For reference purposes the data
surrounding the error contained: xxxxxxxx
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504
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CRA is unable to process your return at this time as an error was
found with the format of the attached file. The format is invalid due to
data overflow in the line number below:
Schedule: xxx Page: xxx Line: xxx Row: xxx
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505
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CRA is unable to process your return at this time as an error was
found with the format of the attached file. The format is invalid as a
non-numeric schedule number was detected. For reference
purposes the data surrounding the error contained: xxxxxxxx
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506
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CRA is unable to process your return at this time as an error was
found with the format of the attached file. The format is invalid due to
an invalid page number on schedule:
Schedule: xxx
For reference purposes the data surrounding the error contained:
xxxxxxxx
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507
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CRA is unable to process your return at this time as an error was
found with the format of the attached file. The format is invalid due to
an invalid row number:
Schedule: xxx
Page: xxx Line: xxx
For reference purposes the data surrounding the error contained:
xxxxxxxx
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508
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CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid as an unknown schedule number was detected:
Schedule: xxx
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509
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CRA is unable to process your return at this time as an error was
found with the format of the attached file. The format is invalid as a
duplicate schedule was detected:
Schedule: xxx
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510
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CRA is unable to process your return at this time as an error was
found with the format of the attached file. The format is invalid as a
duplicate line number was detected:
Schedule: xxx Page: xxx Line: xxx Row: xxx
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512
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CRA is unable to process your return at this time as an error was
found with the format of the attached file. The format is invalid as
there is no data at line number:
Schedule: xxx Page: xxx Line: xxx
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513
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CRA is unable to process your return at this time as an error was
found with the format of the attached file. The format is invalid as a
line number is not numeric:
Schedule: xxx Page: xxx
For reference purposes the data surrounding the error contained:
xxxxxxxx
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Error Codes 521 - 529
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521
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According to CRA’s records, this tax year has not been assessed
therefore an amendment cannot be processed. For assistance,
contact CRA’s corporation Internet Filing Helpdesk at 1-800-959-
2803.
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522
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CRA is unable to process this amendment as a (re)assessment is
currently in progress or you havean Appeal under review for this tax
year. For assistance, contact CRA’s Corporation Internet Filing
Helpdesk at 1-800-959-2803.
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523
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CRA is unable to process this amendment as a (re)assessment is
currently in progress or you have an Appeal under review for this tax
year. For assistance, contact CRA’s Corporation Internet Filing
Helpdesk at 1-800-959-2803.
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Error Codes 530 - 544
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530
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CRA is unable to accept the T2 E-Attachment(s) since the software
version is not approved by the CRA. To better identify the source of
this problem, contact your software vendor.
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531
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CRA is unable to accept the T2 E-Attachment(s) since the
confirmation number is not valid. For assistance, contact CRA’s
Corporation Internet Filing Helpdesk at 1-800-959-2803.
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532
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The file name of the T2 E-Attachment is not valid. Please ensure that
the file name does not contain special characters: \ / : * ? “ < > |
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533
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The file type of the T2 E-Attachment is not valid. CRA accepts the
following file types for T2 attachments: pdf, doc, docx, xls, xlsx, rtf,
txt, jpeg, jpg, tiff, tif, xps.
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534
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The total size of all T2 E-Attachment(s) cannot exceed 150 Mb. For
assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.
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535
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The number of T2 E-Attachments does not match the number of file
names provided. To better identify the source of this problem,
contact your software vendor.
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540
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CRA is unable to accept the T2 E-Attachment(s) since the T2 return
was filed over 24 hours ago. Please mail the documents to your tax
centre.
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542
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CRA is unable to accept the T2 E-Attachment(s) since the business
number, tax year-end or confirmation number does not match our
records. For assistance, contact CRA’s Corporation Internet Filing
Helpdesk at 1-800-959-2803.
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543
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CRA is unable to accept the T2 E-Attachment(s) since the software
package is not approved to use this service. For assistance, contact
your software vendor.
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544
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CRA is unable to accept the T2 E-Attachment(s) since the document
identifier is not valid.
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Error Codes 809 - 970
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809
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You have entered an invalid Web access code. The Web access code must be numeric. Please correct and re-enter.
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810
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You have entered an invalid Web access code. The Web access code must be 8 digits.
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812
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You have entered an invalid or incomplete EFILE number. Please correct and re-enter.
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819
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You have entered an invalid password. Please correct and try again.
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820
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The information submitted for the BN, Tax year end, Web access code or EFILE number and password, and/or file location submitted is either incorrect or incomplete. Please correct and try again.
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821
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The Business number and/or the tax year end are not registered or are not active in our system. Please verify and resubmit.
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822
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The Web access code that you have provided does not match the Business number and/or the tax year end in CRA’s records. Please correct and resubmit.
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824
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The Web access code entered does not match CRA’s electronic signature on file.Please correct and resubmit.
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825
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Access to CRA’s Corporation Internet Filing system has been denied due to three incorrect attempts to enter the Web access code. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1 800-959-2803.
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827
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Access to CRA’s Corporation Internet Filing system has been denied as you have exceeded the maximum number of transmission attempts. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.
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855
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The tax year start date is missing or invalid. Please correct and resubmit.
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857
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The tax year end date is missing or invalid. Please correct and resubmit.
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864
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The name of the corporation provided does not match CRA’s records. A corporation name change cannot be processed while Internet filing. Please verify the correct name and resubmit.
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866
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A head office address change cannot be processed while Internet filing. Please verify the correct HO address and resubmit.
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867
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A mailing address change cannot be processed while Internet filing. Please verify the correct mailing address and resubmit.
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868
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A change to the location of the books and records is indicated but the address is missing. Please provide the address and resubmit.
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869
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A change to the location of the books and records is indicated but the address provided is incomplete. Please complete the address and resubmit.
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870
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CRA cannot accept the return transmitted at this time because the tax year end date is after the transmission date. Please correct the tax year end date and resubmit.
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871
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The tax year end date is earlier than the tax year start date. Please correct and resubmit.
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872
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The number of days in the tax year is greater than 378. Please correct and resubmit.
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878
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The type of corporation at the end of the tax year is missing. Please provide the corporation type and resubmit.
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879
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The type of corporation at the end of the tax year is not valid. Please provide a valid corporation type.
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881
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CRA is unable to process the return since it was prepared using a software package that was not approved by the CRA. Please use a CRA certified software package.
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882
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CRA is unable to accept the return since it was prepared using a software package that does not support the filing period.
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885
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CRA cannot accept the return transmitted because it contains entries in the direct deposit area. Direct deposit information cannot be modified using internet filing.
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887
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A return already exists for this tax year. If you are submitting an amended return please indicate this in your software.
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888
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CRA cannot process the return transmitted since the tax period for this return overlaps an existing tax period for a return already assessed.
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897
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CRA is unable to process the return because you have entered an invalid email address. Please correct and resubmit.
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951
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According to CRA’s records, the EFILE password provided is not valid. Please correct and resubmit.
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970
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CRA is unable to offer pre-validate service prior to filing your T2 return since the software package is not approved to use this service. For assistance, contact your software vendor.
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