Corporate Taxprep 2019.2.1

T2 EFILE Error Codes

 

Codes 301 ‑ 320

Codes 321 ‑ 327

Codes 340 ‑ 347

Codes 355 ‑ 399

Codes 451 ‑ 457

Codes 501 ‑ 513

Codes 521 ‑ 529

Codes 530 ‑ 544

Codes 809 ‑ 970

 

Error Codes 301 - 320

301

Due to CRA’s daily systems maintenance, the Corporation Internet filing service is currently not available.

302

Due to CRA’s systems maintenance, the Corporation Internet filing service is currently not available.

303

CRA is unable to establish a session for you. To better identify the source of this technical problem, contact your software vendor.

307

If the tax year end date is before the year 2002; submit your return on paper.

308

Enter either the Web access code or your EFILE number and password.

309

You have entered an invalid Web access code. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959- 2803. (WAC is not numeric.)

310

You have entered an invalid Web access code. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959- 2803. (WAC is < than 8 digits.)

311

Enter the file name and location.

313

The file type is not valid. To better identify the source of this technical problem, contact your software vendor.

314

The file cannot exceed 4,000,000 bytes. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

315

The file link cannot be found or the file is empty.

316

CRA is experiencing technical difficulties connecting to the Corporation Internet Filing service. Contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803 for further information.

320

The information submitted is either incorrect or incomplete.

 

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Error Codes 321 - 327

321

The Business number and/or the tax year end are not registered in our system. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

322

The Web access code that you have provided does not match the Business number and/or the tax year end in CRA’s records. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

324

The Web access code entered does not match CRA’s electronic signature on file. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

325

Access to CRA’s Corporation Internet Filing system has been denied due to three incorrect attempts to enter the Web access code. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

327

Access to CRA’s Corporation Internet Filing system has been denied as you have exceeded the maximum number of transmission attempts. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

 

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Error Codes 340 - 347

340

The information submitted is either incorrect or incomplete. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803. (Incorporation date is missing.)

341

The information submitted is either incorrect or incomplete. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803. (Incorporation date is invalid.)

342

The information submitted is either incorrect or incomplete. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803. (Incorporation date does not match BN system.)

343

The information submitted is either incorrect or incomplete. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803. (Mailing address postal code is missing.)

344

The information submitted is either incorrect or incomplete. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803. (Mailing address postal code is invalid.)

345

The information submitted is either incorrect or incomplete. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803. (Mailing address postal code does not match BN system.)

346

The information submitted is either incorrect or incomplete. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803. (Name of transmitter is missing.)

347

Access to CRA’s Corporation Internet filing system has been denied as you have exceeded the maximum number of attempts. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803.

 

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Error Codes 355 - 399

355

The tax year start date is missing or invalid. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.

357

The tax year end date is missing or invalid. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.

364

The name of the corporation provided does not match CRA’s records. A corporation name change cannot be processed while Internet filing. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

366

A head office address change cannot be processed while Internet filing. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.

367

A mailing address change cannot be processed while Internet filing. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.

368

A change to the location of the books and records is indicated but the address is missing. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.

369

A change to the location of the books and records is indicated but the address provided is incomplete. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.

370

CRA cannot accept the return transmitted at this time because the tax year end date is after the transmission date. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959- 2803.

371

The tax year end date is earlier than the tax year start date. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.

372

CRA cannot accept the return transmitted because the tax year is more than 378 days. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.

375

CRA is unable to accept the return since it was prepared using a software package that does not support the electronic filing of SR&ED claims. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.

378

The type of corporation at the end of the tax year is missing. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803.

379

The type of corporation at the end of the tax year is not valid. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803.

381

CRA is unable to process the return since it was prepared using a software package that was not approved by the CRA. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803.

382

CRA is unable to accept the return since it was prepared using a software package that does not support the filing period. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1- 800-959-2803.

385

CRA cannot accept the return transmitted because it contains entries in the direct deposit area. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.

387

CRA cannot process the return transmitted since we have already assessed this tax year. If you are submitting an amended return you must indicate this in your software. Otherwise, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803 for assistance.

388

CRA cannot process the return transmitted since the tax period for this return overlaps an existing tax period for a return already assessed. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

395

According to CRA’s records, your corporation is already registered to receive email notifications. Remove your request to sign up for the service and the email address entered. You can add up to three email addresses by accessing notification preferences in My Business Account or Represent a Client.

396

CRA cannot process your request to register to receive email notifications because your corporation is not eligible for My Business Account or Represent a Client. Remove your request to sign up for the service and the email address entered.

397

CRA is unable to process the return because you have entered an invalid email address. Correct and resubmit. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

398

CRA is unable to process the return at this time because CRA cannot accept an email address on an amended T2 return. Remove your request to sign up for the service and the email address entered.

399

You have either entered an email address without requesting to register to receive email notifications or you have requested the service without entering an email address. Correct and resubmit.

 

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Error Codes 451 - 457

451

According to CRA’s records, the EFILE number and/or password provided is not valid. Contact CRA’s T1 EFILE Helpdesk Support for further information.

452

According to CRA’s records, your EFILE On-Line account is suspended. Contact CRA’s T1 EFILE Helpdesk Support at for further information.

454

CRA is unable to process the return at this time due to system maintenance. Contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803 for further information.

455

According to CRA’s records, the Business number submitted is not valid. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

456

According to CRA’s records, your EFILE password has expired. Yearly renewal is mandatory. Contact CRA’s T1 EFILE Helpdesk Support for further information.

457

According to CRA’s records, you are not currently permitted to file the return using your EFILE password as suitability screening has not been completed. Contact CRA’s T1 EFILE Helpdesk Support for further information.

 

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Error Codes 501 - 513

501

CRA is unable to process your return at this time as the file is empty. For reference purposes the data surrounding the error contained: xxxxxxxx

502

CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid due to missing or incorrect trailer information. For reference purposes the data surrounding the error contained: xxxxxxxx

503

CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid due to missing or incorrect data delimiters. For reference purposes the data surrounding the error contained: xxxxxxxx

504

CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid due to data overflow in the line number below:

Schedule: xxx Page: xxx Line: xxx Row: xxx

505

CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid as a non-numeric schedule number was detected. For reference purposes the data surrounding the error contained: xxxxxxxx

506

CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid due to an invalid page number on schedule:

Schedule: xxx

For reference purposes the data surrounding the error contained: xxxxxxxx

507

CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid due to an invalid row number:

Schedule: xxx

Page: xxx Line: xxx For reference purposes the data surrounding the error contained: xxxxxxxx

508

CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid as an unknown schedule number was detected:

Schedule: xxx

509

CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid as a duplicate schedule was detected:

Schedule: xxx

510

CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid as a duplicate line number was detected:

Schedule: xxx Page: xxx Line: xxx Row: xxx

512

CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid as there is no data at line number:

Schedule: xxx Page: xxx Line: xxx

513

CRA is unable to process your return at this time as an error was found with the format of the attached file. The format is invalid as a line number is not numeric:

Schedule: xxx Page: xxx

For reference purposes the data surrounding the error contained: xxxxxxxx

 

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Error Codes 521 - 529

521

According to CRA’s records, this tax year has not been assessed therefore an amendment cannot be processed. For assistance, contact CRA’s corporation Internet Filing Helpdesk at 1-800-959- 2803.

522

CRA is unable to process this amendment as a (re)assessment is currently in progress or you havean Appeal under review for this tax year. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

523

CRA is unable to process this amendment as a (re)assessment is currently in progress or you have an Appeal under review for this tax year. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

 

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Error Codes 530 - 544

530

CRA is unable to accept the T2 E-Attachment(s) since the software version is not approved by the CRA. To better identify the source of this problem, contact your software vendor.

531

CRA is unable to accept the T2 E-Attachment(s) since the confirmation number is not valid. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

532

The file name of the T2 E-Attachment is not valid. Please ensure that the file name does not contain special characters: \ / : * ? “ < > |

533

The file type of the T2 E-Attachment is not valid. CRA accepts the following file types for T2 attachments: pdf, doc, docx, xls, xlsx, rtf, txt, jpeg, jpg, tiff, tif, xps.

534

The total size of all T2 E-Attachment(s) cannot exceed 150 Mb. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

535

The number of T2 E-Attachments does not match the number of file names provided. To better identify the source of this problem, contact your software vendor.

540

CRA is unable to accept the T2 E-Attachment(s) since the T2 return was filed over 24 hours ago. Please mail the documents to your tax centre.

542

CRA is unable to accept the T2 E-Attachment(s) since the business number, tax year-end or confirmation number does not match our records. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

543

CRA is unable to accept the T2 E-Attachment(s) since the software package is not approved to use this service. For assistance, contact your software vendor.

544

CRA is unable to accept the T2 E-Attachment(s) since the document identifier is not valid.

 

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Error Codes 809 - 970

809

You have entered an invalid Web access code. The Web access code must be numeric. Please correct and re-enter.

810

You have entered an invalid Web access code. The Web access code must be 8 digits.

812

You have entered an invalid or incomplete EFILE number. Please correct and re-enter.

819

You have entered an invalid password. Please correct and try again.

820

The information submitted for the BN, Tax year end, Web access code or EFILE number and password, and/or file location submitted is either incorrect or incomplete. Please correct and try again.

821

The Business number and/or the tax year end are not registered or are not active in our system. Please verify and resubmit.

822

The Web access code that you have provided does not match the Business number and/or the tax year end in CRA’s records. Please correct and resubmit.

824

The Web access code entered does not match CRA’s electronic signature on file.Please correct and resubmit.

825

Access to CRA’s Corporation Internet Filing system has been denied due to three incorrect attempts to enter the Web access code. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1 800-959-2803.

827

Access to CRA’s Corporation Internet Filing system has been denied as you have exceeded the maximum number of transmission attempts. For assistance, contact CRA’s Corporation Internet Filing Helpdesk at 1-800-959-2803.

855

The tax year start date is missing or invalid. Please correct and resubmit.

857

The tax year end date is missing or invalid. Please correct and resubmit.

864

The name of the corporation provided does not match CRA’s records. A corporation name change cannot be processed while Internet filing. Please verify the correct name and resubmit.

866

A head office address change cannot be processed while Internet filing. Please verify the correct HO address and resubmit.

867

A mailing address change cannot be processed while Internet filing. Please verify the correct mailing address and resubmit.

868

A change to the location of the books and records is indicated but the address is missing. Please provide the address and resubmit.

869

A change to the location of the books and records is indicated but the address provided is incomplete. Please complete the address and resubmit.

870

CRA cannot accept the return transmitted at this time because the tax year end date is after the transmission date. Please correct the tax year end date and resubmit.

871

The tax year end date is earlier than the tax year start date. Please correct and resubmit.

872

The number of days in the tax year is greater than 378. Please correct and resubmit.

878

The type of corporation at the end of the tax year is missing. Please provide the corporation type and resubmit.

879

The type of corporation at the end of the tax year is not valid. Please provide a valid corporation type.

881

CRA is unable to process the return since it was prepared using a software package that was not approved by the CRA. Please use a CRA certified software package.

882

CRA is unable to accept the return since it was prepared using a software package that does not support the filing period.

885

CRA cannot accept the return transmitted because it contains entries in the direct deposit area. Direct deposit information cannot be modified using internet filing.

887

A return already exists for this tax year. If you are submitting an amended return please indicate this in your software.

888

CRA cannot process the return transmitted since the tax period for this return overlaps an existing tax period for a return already assessed.

897

CRA is unable to process the return because you have entered an invalid email address. Please correct and resubmit.

951

According to CRA’s records, the EFILE password provided is not valid. Please correct and resubmit.

970

CRA is unable to offer pre-validate service prior to filing your T2 return since the software package is not approved to use this service. For assistance, contact your software vendor.

 

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