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e-Bulletin # 20180619-2
Date: 2018-June-19

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Troubleshooting Memo Update

The network version of the Taxprep Help has not been displaying since the last Windows 7 and Windows 10 updates

Three updates performed by Microsoft on May 8, 2018, had repercussions on the use of Help files when the latter are used from a network location. Therefore, the Help no longer displays correctly if you are using a Windows 7 or Windows 10 operating system.

To use the Taxprep Help, copy your network CHM Help files to your local disk. However, note that the contextual Help will no longer be available with this solution.

This situation will be corrected in future version of Taxprep.


To consult the different training options available about Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Taxprep Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.