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Notice: The information on this page is only for users of Personal Taxprep 2018. If you are using Personal Taxprep Classic 2018, consult the help available in the program. |
How to Correct Errors
In the EFILE log view, when an eligible document is rejected, the transactions containing an error indicate the error code(s) giving the reasons for the rejection.view, when an eligible document is rejected, the transactions containing an error indicate the error code(s) giving the reasons for the rejection.
To correct an error identified by an error code, proceed as follows:
- In the EFILE Log, select the transmission containing an error.
- In the lower pane of the EFILE Log, review the error code.
- Display the return requiring correction.
- Make the necessary corrections requested by the tax authorities.
- Check that the document
is eligible for EFILE.
If the document is eligible, the EFILE status "Rejected" will have to be changed to "Eligible." - Save the return, then close the client file.
To avoid another rejection, ensure that you have corrected all the errors indicated by the tax authorities before retransmitting the document.
Data in documents different from data in CRA or RQ files
Some documents may be rejected because the data they contain differs from the data in the CRA or RQ files. The program cannot anticipate these situations.
Examples of differences and suggested corrections
- The return is rejected because the taxpayer's name is different from the one in the CRA files: Indicate in Form "Other Information" section on the Identification and Other Client Information (Jump Code: ID) that the name was changed in the year and retransmit the return.
- The return is rejected because the date of birth in the CRA files is incorrect: Contact your local Tax Services Office before retransmitting the return.